Effective Date: May 13, 2026
Last Updated: May 13, 2026
1. INTRODUCTION
ENORD APEX (“we”, “our”, “us”) operates a drone sports and immersive entertainment facility located in Ontario, Canada. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website, booking system, services, and physical facility.
By accessing our services, you consent to the practices described in this Privacy Policy.
2. SCOPE OF THIS POLICY
This Privacy Policy applies to:
- Website visitors
- Customers and booking users
- Members and account holders
- Event participants
- Training participants
- Any individual entering ENORD APEX facilities
3. INFORMATION WE COLLECT
We collect the following categories of personal information:
3.1 Identity Information
- Full name
- Date of birth (for age verification)
- Parent/guardian information (for minors)
3.2 Contact Information
- Email address
- Phone number
- Billing address (if applicable)
3.3 Account & Booking Information
- Membership status
- Booking history
- Session selections (arena, training, events)
- Participation preferences
3.4 Payment Information
- Payment transaction details
- Billing confirmations
Note: Payment processing is handled by third-party payment providers. We do not store full credit card details.
3.5 Safety & Legal Information
- Signed waiver confirmations
- Liability acknowledgements
- Consent records (including parental consent for minors)
3.6 Technical Information
- IP address
- Browser type
- Device information
- Website usage analytics
4. HOW WE USE YOUR INFORMATION
We use collected information to:
- Process bookings and payments
- Manage memberships and accounts
- Provide access to facilities and services
- Schedule arena and training sessions
- Ensure safety compliance and enforce waivers
- Communicate confirmations, updates, and service notices
- Improve facility operations and user experience
- Prevent fraud, misuse, or unauthorized access
- Comply with legal and regulatory obligations
5. SHARING OF INFORMATION
We do not sell personal information.
We may share information only with:
5.1 Service Providers
- Payment processors
- Booking system providers
- Cloud hosting and analytics platforms
5.2 Legal Requirements
We may disclose information if required to:
- Comply with law enforcement
- Meet legal obligations
- Protect safety of users and staff
- Prevent fraud or security threats
5.3 Operational Partners
- Event partners
- Training instructors (limited access only)
6. CHILDREN & MINORS
ENORD APEX services may be used by minors under parental or guardian supervision.
We collect personal information for minors only when:
- A parent or legal guardian provides consent
- It is required for booking, safety, or participation
Parents or guardians are responsible for:
- Providing consent
- Supervising participation where required
- Ensuring accurate information is submitted
7. COOKIES & TRACKING TECHNOLOGIES
We use cookies and similar technologies to:
- Maintain website functionality
- Store session preferences
- Analyze website traffic
- Improve user experience
Users may disable cookies in browser settings, but some features may not function properly.
8. DATA SECURITY
We implement reasonable technical and organizational safeguards to protect personal information, including:
- Encrypted payment processing
- Secure booking systems
- Access control for internal systems
- Limited employee access to personal data
However, no system is completely secure, and we cannot guarantee absolute security.
9. DATA RETENTION
We retain personal information only as long as necessary to:
- Fulfill service purposes
- Comply with legal obligations
- Resolve disputes
- Maintain operational records
When no longer required, data is securely deleted or anonymized.
10. YOUR RIGHTS (CANADA – PIPEDA ALIGNED)
You have the right to:
- Access your personal information
- Request corrections to inaccurate data
- Withdraw consent (subject to legal/contractual limits)
- Request deletion of your data where applicable
- Inquire about how your data is used
Requests can be submitted via the contact information below.
11. THIRD-PARTY SERVICES
Our website and services may rely on third-party providers, including:
- Payment processors
- Booking platforms
- Analytics tools
These providers operate under their own privacy policies, which we encourage you to review.
12. LIABILITY LIMITATION
While we take reasonable steps to protect user data, ENORD APEX is not liable for:
- Unauthorized access beyond our reasonable control
- Third-party service breaches
- User negligence (e.g., account sharing or weak passwords)
13. POLICY UPDATES
We may update this Privacy Policy periodically.
Changes will be posted on this page with an updated “Last Updated” date. Continued use of our services constitutes acceptance of the updated policy.
14. CONTACT INFORMATION
For privacy-related questions, requests, or concerns:
ENORD APEX Privacy Office
📍 117-175 Melvin Robson Ave, Aurora, ON L4G 7B4
📧 info@enordapex.com
📞 (416) 888-1688
15. CONSENT
By using ENORD APEX services, you acknowledge that you have read, understood, and agree to this Privacy Policy.